BUSINESS ONLINE BANKING FAQs

Once you’ve entered your Login ID and password, you may begin emailing the bank through the Services and Preferences tab. This free service allows you to send and receive secured email with the bank staff – a good way to get your questions answered quickly and efficiently. For security reasons, Business Online Banking has a timeout function.

Only you, unless you want to provide access to other users. In that case, Tiered Authority Maintenance (multiple sub-user privileges) to allows other users to:

• View Account Balance by account
• Modify Administrative privileges
• Stop payment on checks
• Setup ACH Payment
• Access to Loan Information
• Allow Transfer between Intra-bank accounts

At the login screen, enter your “Company ID” and “User ID” and select login. Select “Forgot your password?”. Select “Continue with Security Code”. Select which phone number you would like to receive the one-time security code. Select whether you would like the one-time code via call or text. Select “Continue”. Enter your security code next to “One-time security code”. Select “Submit”. Create a new password using the guidelines outlined. Re-enter your new password in “Confirm new password.”

When you wish to transfer funds online, you simply designate which accounts you wish to transfer to and from and the amount of the transaction. Navigate to the “Money Movement” tab and select “Transfer Money”. Make your account selections. Enter the amount, an optional description, and frequency. Then select “Continue”. You will then be asked to verify your transfer information and select “Transmit” to finalize the transaction. You will then receive a response that your transfer has been transmitted successfully and provided a confirmation number.
The transfer function allows for recurring transfers to be set up by you the customer. You can set up the transfer to go weekly, bi-weekly, monthly and so forth.

To wire transfer funds from your Marblehead Bank account to another account, we require an original signature in order to process a wire transfer. Additionally, you will need to be provide the following:

• Recipients Name, Address, and Account Number
• Recipients Bank Name and Address
• Recipients Bank Routing and Transit # or ABA #
• Amount of the wire transfer

For an international wire, you also need to provide the recipient’s Bank IBAN # and SWIFT CODE.

Please stop by one of our branch locations to initiate your wire transfer.

*Transfers from statement accounts to make payments on a loan can be made for the exact amount or additional principal payments may be made.

The information provided to you is as current as the information you would receive by coming in to our bank lobby.

You can either click on the Reports tab and then select Accounts, or you can click directly on your account number on the Welcome page to access your account activity. By changing the date range in the Search Criteria, you can retrieve up to 24 months of account activity.

With eStatements, up to seven years worth of monthly statements are loaded into your profile and have the same format as the statements that you receive in the mail. To view these statements directly in online banking you will need to update the document delivery preference within your online banking from Paper to Online.

• Minimum Balance Alert below specified amount
• Maximum Balance Alert above specified amount
• Certificate Maturity Alert when due for renewal
• Check Clear Alert when item clears for selected amount
• Deposit Alert when deposit has been made to specified account
• Transfer and Payment Alert when a transfer from the account fails
• Notice Available Alert when a notice has been imported into your online banking
• Statement Available Alert when a new statement for the designated account is available
• Check Presented Alert notifies customer when a check with a specific check number is presented, based on the previous day’s transactions
• Credit Posted Alert notifies customer if a specific credit transaction with a specific amount posts, based on the previous day’s transactions
• Debit Posted Alert notifies customer if a specific debit transaction with a specific amount posts, based on the previous day’s transactions
• Negative Balance Alert notifies customer when the accounts balance goes negative, based on the previous day’s transactions
• Internal Transfer Approval Pending notifies customer when there is an account that has an Express Transfer approval pending for which the user is an approver
• Scheduled Internal Transfer Approval Pending notifies customer when the Express Transfer scheduled request is available in the Next Scheduled Requests Queue
• Stop Payment Alert notifies customer when a stop payment is requested
• Stop Payment Cancellation Alert notifies customer when a Stop Payment is cancelled
• Email Address Changed Alert notifies customer when email address is changed
• Telephone Number Changed Alert notifies customer when their phone number is changed
• Password Changed Alert notifies customer when their password has been successfully changed
• User Profile Activity Alert notifies customer when a user’s profile is added, changed, or deleted by one of the company’s administrators

Yes, to QIF, CSV, QFX files for Intuit Products and MS Money.

The Stop Payment option under the Account Services tab brings up a Stop Payment request page that you can complete and submit to request that a stop be placed on one of your checks. Please be advised, however, that this will not place the stop. It is only a request that one be placed.

No. Your transactions are part of a secure internet connection, and if the connection is broken, the entire transaction is voided.